Over a decade ago, research revealed that the most engaged and productive employees share one key trait: a strong sense of psychological safety at work. In this session, we explore the latest neuroscience on what happens in the brain when that sense of safety is missing—whether in interactions with colleagues, clients, board members, or community partners. When people feel unsafe, behaviors such as irritability, defensiveness, or even anger often stem from chemical reactions in the brain. Understanding these responses helps us navigate challenging interactions more effectively. We’ll also review several simple, proven strategies to restore that sense of safety.

Speaker: Sonia Keffer

Sonia Keffer is a trailblazer in leadership development with over three decades of experience in facilitation, coaching, and business consulting. As a master facilitator, certified Gallup Strengths Coach, mediator, and mindfulness teacher, she blends strategic insight with holistic practices to help individuals and organizations thrive. Sonia serves as Director of Learning at Heartland Family Service while leading BrainWorks Institute.